Refund Policy

NovaStay service payments cover digital listing, application, showing, and consultation services. Refund eligibility depends on whether the purchased service has started or been delivered.

General policy

• If a service has not started, customers may request a refund within 7 days of payment.
• Once a listing review, application review, priority request, or consultation process has started, refunds may be partial or unavailable depending on work completed.
• Stripe processing fees may be non-refundable where applicable.
• Security deposits, rent, and third-party landlord payments are not currently collected through this basic checkout system.

For support, contact NovaStay with your order email, product name, and payment date.